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FAQs to guide you as you explore counseling options.

If you still have questions, call me at (616) 458-0692 or send me a message via the contact page.

Do I need counseling?

At certain times in life, we can all benefit from counseling and having a therapeutic relationship. Everyone experiences struggle in their life. There is no hierarchy of emotional challenges that qualifies you for counseling above or below someone else. Your reason(s) for pursuing counseling are valid. We all could use a little help at some point and a safe place to receive unbiased and empathic support focused on YOU. 

Is my information confidential? 
Is my information confidential?

As a psychologist, legally and ethically I cannot disclose that you are seeking counseling services or disclose information you share with me without your written permission. There are certain exceptions including, but not limited to, concern about physical harm to you or someone else, physical or sexual abuse of children or vulnerable adults, court orders, and issues of national security. I will review this in greater depth with you during our first meeting. 

Do you take insurance?

Yes. I accept Aetna, ASR Health Benefits, Blue Cross and Blue Shield, Blue Care Network, Cofinity, MultiPlan, and Physicians Health Plan. I am considered an out-of-network provider with all other insurance companies. 

How often and how long do I need to attend counseling? 

It depends. Initially, it is beneficial to meet weekly and then space sessions out as progress is made. That being said, I want to be flexible to your needs and resources (i.e., time, finances, etc.) and together we can determine how often you attend counseling sessions. The duration of counseling treatment varies, and depends on your symptoms and concerns. For some people, changes can occur quickly and for others, changes may take longer. Together we'll regularly evaluate your goals for counseling to ensure that you are making progress and determine together when to end counseling treatment. If you're billing insurance, your insurance coverage may also impact how often and long we meet. 

How do I schedule an appointment?

You can schedule an appointment by contacting (616) 458-0692 and requesting to meet with me, Jenny Schaafsma.

How long does a counseling appointment last? 

A counseling sessions typically lasts 50 minutes.

What will our first appointment be like? 

Our first appointment will be focused on providing an overview of counseling services, discussing what brings you to counseling, identifying your goals, answering any questions you have, and beginning to foster our relationship. One of the strongest predictors of therapeutic success is the strength and quality of the relationship between the client (you!) and the counselor (me!). During this appointment I'd encourage you to consider whether you feel I'm a good fit as your counselor.

What if you're not a good fit as my counselor?  

That's okay! If you feel I'm not a good fit as your counselor please let me know (you will not hurt my feelings!). I want you to feel comfortable and connected with your counselor. If you don't feel like I'm a good fit, we can either tailor counseling differently to fit your needs or I can provide you with a referral to another mental health professional in the community. I'd be happy to support you in getting connected with a provider who you feel would be a better fit.  

Will you work with my other medical/health professionals? 

Yes. I greatly value collaboration with other medical/health professionals (e.g., medical doctors, psychiatrists, nutritionists, previous counselors, etc.) in order to ensure my clients are getting the best care possible and that we are all on the same page. In order for me to talk with your other health professionals you will need to complete a release of information form.

Do you write letters for emotional support animals (ESAs)?

I do not provide documentation for emotional support animals (ESAs). I am not trained in assessing whether an animal would be helpful for you or trained in incorporating animals into psychological treatment. Therefore, providing assessment to document the need for an emotional support animal is outside of the scope of my practice and competence. 

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